We all know how complicated Infinity and Evolution systems can be; wouldn’t it be nice if you could see operation data and fault codes without you actually being at the house? This is a real achievement that could be done as long as the homeowner has Wi-Fi and you (technician) are registered in HVACpartners under a Carrier or Bryant account. This remote monitoring center is called the “Dealer Portal” and/or “Connected Portal”.

            Why would you need to see operation data and error codes remotely, and how could this be useful?

            The data that will be shown on the Dealer Portal is dependent upon what type of equipment that customer has. For example, if it is a non communicating outdoor, you would simply see if it is being commanded on/off and you would see faults pertaining to an indoor unit only; whereas if the outdoor was a communicating unit with an inverter, then you would actually see refrigerant pressures, compressor RMPs, line temperatures, superheat, and basically everything the wall controller would tell you if you were on the job standing in front of it.

            You would have access to see the last 10 fault events, the units running CFMs and possibly even the running pressures.  The model and serial numbers are viewable for all communicating equipment that is installed at the customer’s residence. This information could help you diagnose what may be the problem and give you enough information about the units to take the needed part with you to the job.

            Lastly, in the event that the unit acts up or faults out while you are not on the job, or has a pattern for faulting at night: you could use the Dealer Portal to monitor the system and see what it is doing at the time the unit malfunctions. If the unit is registered in the Dealer Portal, then you could call on a Mingledorff’s Technical Service Manager to access it and review how it is running. Configurations can be changed in the unit (if needed) through the portal, but only by the dealer.

Let’s get the customer on the portal:

Have the customer sign in with their credentials here:

www.myinfinitytouch.carrier.com

www.myevolutionconnex.bryant.com