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Kevin Thigpen

Kevin Thigpen

Technical Services Manager
North Alabama District

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How to Reset Fault Codes in Controller

Mingledorff’s Technical Service Group would like to share these steps on how to clear faults from the Carrier Infinity® System Control ) and/or Bryant Evolution® Connex™ Control.

Our Technical Services Group gets calls where a Service Tech doesn’t know how to clear fault codes stored in these controllers. This information will be helpful in showing the steps needed to clear faults stored in either controller.

Step 1

From the main screen push the arrow on bottom right side of screen.


Step 2

You will see a baseball cap. Press and hold for 10 seconds
(note the screen will change)

Step 3

You are now in the installation and service screen. Press the arrow on bottom right.

Step 4

Select "setup".

Step 5

Select "thermostat".

Step 6

Select "reset factory defaults".

Step 7

Under "last 10 faults", select "yes".

By following these steps, you will be able to reset the faults in the controller.

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Alabama Locations

Anniston(256) 241-3026105 E D St, Anniston, AL 36201
Auburn(334) 734-80112295 1st Ave, Opelika, AL 36801
Birmingham(205) 250-7714516 31st St N, Birmingham, AL 35203
Dothan(334) 836-1035205 Wedgewood Dr, Dothan, AL 36303
Gulf Shores(251) 968-2660820 Commerce Dr, Gulf Shores, AL 36542
Huntsville(256) 859-2691391 Nick Fitcheard Rd NW, Huntsville, AL 35806
Loxley(251) 964-270730020 Co Rd 49, Loxley, AL 36551
Mobile(251) 476-2220703 Western Dr, Mobile, AL 36607
Montgomery(334) 262-4855861 Plantation Way, Montgomery, AL 36117
Muscle Shoals(256) 383-6904107 Commerce St, Muscle Shoals, AL 35661

Georgia Locations

Albany(229) 432-5254205 Baldwin Dr, Albany, GA 31707
Athens(706) 548-2563105 Whitetail Way, Bogart, GA 30622
Atlanta(404) 875-77551290 Tacoma Dr NW, Atlanta, GA 30318
Augusta(706) 651-19503618 Wrightsboro Rd, Augusta, GA 30909
Brunswick(912) 265-5193275 Rose Dr, Brunswick, GA 31520
Columbus(706) 322-38706201 W Hamilton Park Rd, Columbus, GA 31909
Conyers(770) 918-9132335 Gees Mill Business Pkwy NE, Conyers, GA 30013
Forest Park(404) 361-24745158-C Kennedy Rd, Forest Park, GA 30297
Gainesville(770) 297-93352472 Hilton Dr, Gainesville, GA 30501
Lawrenceville(678) 442-10602111 Cedars Rd SE, Lawrenceville, GA 30043
Lithia Springs(770) 948-3451320 Thornton Rd #106, Lithia Springs, GA 30122
Macon(478) 474-85445527 Thomaston Rd, Macon, GA 31220
Marietta(770) 426-05511060 Triad Ct, Marietta, GA 30062
Newnan(770) 239-210570 Enterprise Ct, Newnan, GA 30265
Norcross(770) 239-21006675 Jones Mill Ct, Norcross, GA 30092
Savannah(912) 232-1228103 Central Jct Blvd, Savannah, GA 31405
Statesboro(912) 764-8841126 W Parrish St, Statesboro, GA 30458
Valdosta(229) 245-8200363 Connell Rd, Valdosta, GA 31602
Warner Robins(478) 953-3727110 Byrd Way, Warner Robins, GA 31088

South Carolina Locations

Hilton Head(843) 689-34043715, 21 Hunter Rd, Hilton Head Island, SC 29926

Florida Locations

Fort Walton Beach(850) 244-201776 Beal Pkwy SW, Fort Walton Beach, FL 32548
Panama City(850) 913-05853012 Lisenby Ave, Panama City, FL 32405
Pensacola(850) 438-10054405 N. Palafox Street, Pensacola FL 32505

Mississippi Locations

Hattiesburg(601) 579-96701851 Lincoln Rd, Hattiesburg, MS 39402
Ocean Springs(228) 497-5090Sunplex Industrial Park, 5717 Suntec Drive, Ocean Springs, MS 39564

Commercial Sales

Norcross – North Georgia Hub
(800) 282-4911

Birmingham – North Alabama Hub
(205) 250-7714

Macon – Southwest Hub
(800) 342-9250

Loxley – Gulf Coast Hub
(800) 239-7419

Savannah – Southeast Hub
(800) 822-7617

Commercial Parts

 CompanyWeb AddressDescription
Airzonewww.airzoneinc.comCustom and Underfloor Air Handlers
Aladdin Metal Productswww.aladdinmetalproducts.comCurb Adapters and Roof Curbs
Aprilairewww.aprilaire.comIndoor Air Quality Products
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logo-paynePaynewww.payne.comResidential Heating & A/C Products
logo-rawalRawal Deviceswww.rawal.comContinuous Capacity Modulation and Dehumidification for DX Systems
logo-renew-aireRenew Airewww.renewaire.comFixed-Plate ERVs
logo-totalineTotalinewww.totaline.comCompressors, Parts, and Supplies
logo-united-cool-airUnited CoolAirwww.unitedcoolair.comModular All-Indoor HVAC Systems
logo-warrenWarren Technologywww.warrenhvac.comElectric Heaters
logo-wiloWilo Pumpswww.wilo-usa.comPump Systems for HVAC and Water Supply and Sewage