Our goal at Mingledorff’s is to be the easiest supplier to do business with on a daily basis. For almost 85 years, we have focused on making sure our customers are the most prepared HVAC professionals in the industry. In today’s world, that means having the best enterprise software system in the supply chain industry. Thus, with the New Year approaching, we are updating our current system and transitioning to the SAP platform.
To make this transition with the minimal amount of disruption as possible, our entire software enterprise system will need to be offline. Starting at 6PM EST on Thursday, December 29th we will be pausing our current operations to complete the migration. Our system will be brought back online at 8AM EST on Tuesday, January 3rd (please note we will be closed Friday, Dec 30th). We have taken steps to ensure that our teams will be available through our normal after-hours access if needed.
We have crafted a plan to ensure this causes minimal business impact to our customers, vendors, and internal teams.
What is the new Mingledorff’s SAP system?
SAP is an ERP (Enterprise Retail Planning) system that ties together many major business systems and enables the flow of data between them. SingleSource and SteadyStock are examples of customer facing systems that this ERP will affect. Additionally, our Inside Sales Professionals, Warehouse Staff, Sales Teams, and Inventory Departments all use the ERP to enter orders, transfers, and procure inventory.
Who will this new system affect?
The transition to SAP will primarily impact our internal teams during the shutdown period. During the scheduled downtime, normal business with Mingledorff’s may temporarily be interrupted.
When is the downtime happening?
In an effort to minimize the negative impact on our customers, the shutdown of our business systems will occur over the New Year’s weekend.
Downtime will begin Thursday, December 29th at 6:00 p.m. EST, and will last until Tuesday January 3rd at 8:00 a.m. EST.
How can I purchase from Mingledorff’s in the event of an emergency during the scheduled downtime?
We have taken steps to safeguard our ability to serve customers in the event of an emergency. Distribution Centers will still be available through our emergency on call services. Please reach out to your local Mingledorff’s location ahead of time to get their emergency contact information if you do not already have it.
How can I prepare my company before the Mingledorff’s downtime period?
We strongly encourage you to analyze your current inventory and asses what your product needs are prior to the shutdown. Once you identify any gaps, reach out to your local Mingledorff’s distribution center and/or salesperson to place your orders ensuring you have enough product to help you through the downtime.