View pricing, availability, product information and place orders online 24/7 at SingleSource®

 

Picture of Jesse Van Atta

Jesse Van Atta

VRF Quality Assurance Manager
Gulf Coast District

The Dreaded P4 Code

Have you ever shown up to a service call on a Carrier/Bryant/WeatherMaker (Midea) ductless system and found it locked out on a P4 or PC04 error code showing on the indoor display? Did the code return after a power cycle? Did the unit attempt to run? This article will help you understand what these codes mean and how to troubleshoot them effectively.

When working on any system, it is important to know the model number. These codes can mean different problems depending on the equipment, and where the error is displayed. In this article, I am referring to the following outdoor models:

  • (P4) 38MAQ, 38MBR, 38MHR, 38MPRA
  •  (PC04) 38MAR, 38MPRB

Tips and Tricks: The following diagnostics can also apply to P6 and PC00 codes for IPM Protection

What do these codes mean? P4 and PC04 are Inverter Compressor Drive errors. Even though they sound specific, these codes can be generated from a broad spectrum of component failures and operating issues within the system.

Know your Voltage

Read L1 to L2. What is the actual line voltage vs the minimum and maximum listed on the data plate? Read each leg to ground. Are they balanced? Check the main breaker, next the disconnect, and then the equipment. Was there any drop or difference in the voltage?

Replacing a part may remedy a symptom, but not necessarily the cause. Dirty power issues can be overlooked when components have failed. If left unchecked, voltage that is too high, too low, or imbalanced can make for recurring issues.

Understand the Inverter Components and Their Purpose

The graphic above shows the components and the change in the sine wave through the inverter circuit

The first stop in the inverter power circuit is the bridge rectifier. Its purpose is to convert the AC line voltage to DC. In essence, it flips the bottom half of the sine wave to the top. The formula for DC output is 1.414 x AC line voltage. Next in the circuit are the reactor and capacitors. These components pull tension on and flatten out the sine wave. Then the IPM (Intelligent Power Module) or IGBT (Insulated Gate Bipolar Transistor) uses this voltage to send precisely controlled frequency to the compressor and DC fan motor(s).

After you have verified a good power supply to the equipment, perform a visual inspection of the wiring and circuitry. Some issues are more obvious than others.

Lightning prevails over circuitry
Tree frog had a bad day

Check the Reactors and Capacitors

These components are integral to the inverter circuit. Capacitors can usually be found bad on a visual inspection. Failures in reactors are uncommon, and they can be easily overlooked. Reactors should ohm very close to zero resistance. They should never be open or have any continuity to ground.

Example of a reactor

Check the Compressor

Above: Toasted Compressor Blanket

Has the sound blanket turned from green to brown? This is a sure sign it has overheated or possibly become demagnetized. Ohm the compressor windings. Remember, this is a three-phase motor. Your measurements should be balanced and less than 2.25 ohms. Nothing should read open or continuity to ground.

Ohm Values for the Windings of Select Model Compressors
Ohm the Windings from the Wire Harness Connector

Check the DC Fan Motor(s)

Does it spin freely? If not, then the bearings have failed. If yes, then ohm the windings from the UVW connector. It will be a much higher resistance than the compressor but should still be balanced between any two pins. It should not be open or grounded. On units with two motors, perform the process with each.

If the fan motor windings read correctly, further investigation may be necessary. Turn on power to the unit. Some motors use feedback for speed recognition. During standby, 5 VDC should always be present on the 4 & 5 pins of the feedback connector. 

DC fan motor wire color and designation chart

If it is not present, you have a shorted PC board. If it is present, then progress to the next step. Rotate the fan by hand and measure pins 1 & 5, 2 & 5, and 3 & 5. If any negative voltage is displayed, then replace the motor.

Check the Inverter (IPM)

If your meter cannot read Meg Ohms, it will display OL

Learning to find all these check points on the back of a control board takes time and experience. Every board is different. If they do not have to be returned for warranty purposes, save your failed parts for practice and study tools.

Communication is Key

Example of a misaligned connector

Bad communication between the main PC and the Inverter can cause a P4 code. Check the wired connectors for poor alignment. This can happen when components are replaced, and someone pulled on the wires instead of the connector. Loose connections can wreak havoc on a communication circuit.

Review of Possible Causes for P4 and PC04 Codes

  • High, Low, or Imbalance Voltage
  • Shorted PC and/or IPM Boards
  • Problems with the Compressor
  • Problems with the DC Condenser Fan Motor(s)
  • Faulty Communication between Main PC and IPM
  • Miswiring and Loose Connectors
  • Liquid in the Refrigerant (remote possibility)

Hopefully, the knowledge from this article will take some of the dread out of diagnosing a unit with these error codes and help you be more efficient when working with ductless products.

Disclaimer: The technical statements, information and recommendations contained herein are believed to be accurate as of the date hereof, but Mingledorff’s does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion.

More to explore

Veto Promo

April 2024 Veto Pro Pac Promotion Check out the video and resources below to take advantage of our April Veto bag promotion.

Black History Month

Black History Month takes place between February 1st and March 1st every year. It’s a time to celebrate and observe the accomplishments,

Alabama Locations

Anniston (256) 241-3026 105 E D St, Anniston, AL 36201
Auburn (334) 734-8011 2295 1st Ave, Opelika, AL 36801
Birmingham (205) 250-7714 516 31st St N, Birmingham, AL 35203
Dothan (334) 836-1035 205 Wedgewood Dr, Dothan, AL 36303
Gulf Shores (251) 968-2660 820 Commerce Dr, Gulf Shores, AL 36542
Huntsville (256) 859-2691 391 Nick Fitcheard Rd NW, Huntsville, AL 35806
Loxley (251) 964-2707 30020 Co Rd 49, Loxley, AL 36551
Mobile (251) 476-2220 5522 W Commerce Blvd West, Mobile, AL 36619
Montgomery (334) 262-4855 861 Plantation Way, Montgomery, AL 36117
Muscle Shoals (256) 383-6904 107 Commerce St, Muscle Shoals, AL 35661
Tuscaloosa (205) 632-7176 5030 Old Montgomery Hwy, Tuscaloosa, AL 35405

Georgia Locations

Albany(229) 432-5254205 Baldwin Dr, Albany, GA 31707
Athens(706) 548-2563105 Whitetail Way, Bogart, GA 30622
Atlanta(404) 875-77551290 Tacoma Dr NW, Atlanta, GA 30318
Augusta(706) 651-19503618 Wrightsboro Rd, Augusta, GA 30909
Brunswick(912) 265-5193275 Rose Dr, Brunswick, GA 31520
Columbus(706) 322-38706201 W Hamilton Park Rd, Columbus, GA 31909
Conyers(770) 918-9132335 Gees Mill Business Pkwy NE, Conyers, GA 30013
Forest Park(404) 361-24745158-C Kennedy Rd, Forest Park, GA 30297
Gainesville(770) 297-93352472 Hilton Dr, Gainesville, GA 30501
Lawrenceville(678) 442-10602111 Cedars Rd SE, Lawrenceville, GA 30043
Lithia Springs(770) 948-3451320 Thornton Rd #106, Lithia Springs, GA 30122
Macon(478) 474-85445527 Thomaston Rd, Macon, GA 31220
Marietta(770) 426-05511060 Triad Ct, Marietta, GA 30062
Newnan(770) 239-210570 Enterprise Ct, Newnan, GA 30265
Peachtree Corners(770) 239-21006675 Jones Mill Ct, Peachtree Corners, GA 30092
Savannah(912) 232-1228103 Central Jct Blvd, Savannah, GA 31405
Statesboro(912) 764-8841126 W Parrish St, Statesboro, GA 30458
Valdosta(229) 245-8200363 Connell Rd, Valdosta, GA 31602
Warner Robins(478) 953-3727110 Byrd Way, Warner Robins, GA 31088

South Carolina Locations

Hardeeville (843) 867-2143 132 Red Oaks Ln, Ridgeland, SC 29936
Hilton Head (843) 689-3404 3715, 21 Hunter Rd, Hilton Head Island, SC 29926

Florida Locations

Fort Walton Beach (850) 244-2017 76 Beal Pkwy SW, Fort Walton Beach, FL 32548
Panama City (850) 913-0585 800 W 13th St, Panama City, FL 32401
Pensacola (850) 438-1005 4405 N. Palafox Street, Pensacola FL 32505

Mississippi Locations

Hattiesburg(601) 579-96701851 Lincoln Rd, Hattiesburg, MS 39402
Ocean Springs(228) 497-5090Sunplex Industrial Park, 5717 Suntec Drive, Ocean Springs, MS 39564

Commercial Sales

Norcross – North Georgia Hub
(800) 282-4911

Birmingham – North Alabama Hub
(205) 250-7714

Macon – Southwest Hub
(800) 342-9250

Loxley – Gulf Coast Hub
(800) 239-7419

Savannah – Southeast Hub
(800) 822-7617

Commercial Parts

[email protected]
(844) 99-CHILL

 CompanyWeb AddressDescription
Airzonewww.airzoneinc.comCustom and Underfloor Air Handlers
Aladdin Metal Productswww.aladdinmetalproducts.comCurb Adapters and Roof Curbs
Aprilairewww.aprilaire.comIndoor Air Quality Products
Autaniwww.autani.comBuilding Automation and Controls
Bardwww.bardhvac.comHeat Pumps,Gas/Electric, and Wall Mounted Air Conditioners
Bryantwww.bryant.comCommercial, Industrial, Residential Heating & A/C Products and Controls
Carrierwww.commercial.carrier.comCommercial and Residential Heating & A/C Products
Data Airewww.dataaire.comPrecision Air Control for Data Processing Centers
 DXairwww.dxair.comPool dehumidification systems
 First Companywww.firstco.comFan Coil Units
Global Plasma Solutionswww.gpshvac.comAir Purification and Bi-Polar Ionization
 Greewww.greeusa.comPTACs
 Hayes Fluid Controlswww.haysfluidcontrols.comHose Kits and Control Valves
 iAirewww.myiaire.comCommercial Air Purification using ionization with energy savings
 IslandAirewww.islandaire.comPTACs, Vertical Units, Water Source Heat Pumps
 i-Vuwww.commercial.carrier.comBuilding Automation and Controls
 Magic Airewww.magicaire.comFan Coil Units
 Micro Metlwww.micrometl.comRoof Curbs, RTU Accessories, & ERVs
 Modinewww.modine.comGas-Fired Unit Heaters, Duct, Furnaces, Hot Water Cabinet Unit Heaters, Makeup Air, and Dedicated Outdoor Air Systems
 Network Thermostatwww.networkthermostat.comInternet Thermostats, Wifi Themostats, Ethernet Thermostats
Paynewww.payne.comResidential Heating & A/C Products
Rawal Deviceswww.rawal.comContinuous Capacity Modulation and Dehumidification for DX Systems
Renew Airewww.renewaire.comFixed-Plate ERVs
Totalinewww.totaline.comCompressors, Parts, and Supplies
United CoolAirwww.unitedcoolair.comModular All-Indoor HVAC Systems
 Warren Technologywww.warrenhvac.comElectric Heaters
 Wilo Pumpswww.wilo-usa.comPump Systems for HVAC and Water Supply and Sewage